01
EasyVista
Learned and applied at Ark Technology Consultants. Service management design, configuration, and delivery.
Spotsylvania, Virginia
Joshua HovisSolutions Architect
Over 20 years in the IT field. Delivering custom business applications that drive continuous improvement and rapid results.
About
Process first. Platform second. Results quickly.
Streamlining work in IT, manufacturing, finance, and engineering — then putting a face on the data so people can actually run the business.
At Ark Technology Consultants he works in EasyVista and HaloITSM, and builds custom applications with AI development tools. The through-line is workflows and integrations — connecting the systems people already use so the process actually moves.
Fourteen years in manufacturing IT, through the Altra-to-Regal Rexnord acquisition, were spent standing up enterprise service applications the business could run: an ISO 9001 quality system, customer and vendor master tracking, engineering tickets, and request workflows for other units. In 2023 that practice moved onto ServiceNow.
Before the platforms, the work was the floor: ShoreTel VoIP rollouts across domestic and European sites, SAP ERP go-lives, service desk, and network administration. Listen first. Capture the process. Integrate what already exists. Ship something sponsors can use.
- ITService management that teams will actually use
- ManufacturingQuality, shop-floor, and request-to-fulfillment workflows
- FinanceOrders, invoices, and operational history
- EngineeringRequest-to-fulfillment with live status
Expertise
What twenty years on the floor and the platform looks like.
Service platforms, custom apps, and the integrations that make them useful — plus the infrastructure work that still keeps plants and offices running.
02
HaloITSM
Learned and applied at Ark Technology Consultants. ITSM process, administration, and practical rollout.
03
Workflows and integrations
Connecting applications so tickets, data, and handoffs move between systems instead of stopping at the platform edge.
04
AI-assisted custom applications
Custom business applications built with AI development tools — faster prototypes, same process discipline.
05
Application development planning
Scoping custom business applications so they solve a real process, not just add another form.
06
Enterprise service management
Extending service thinking past IT so manufacturing, finance, and engineering get the same visibility and control.
07
ITSM / ITIL process
Process development and implementation, grounded in ITIL Foundations and a bias toward iterative change.
08
Microsoft Power Platform
Low-code applications and automation that sit next to the enterprise platforms when speed matters.
09
ServiceNow
Prior expertise from the Regal Rexnord chapter — development, administration, custom applications, and ITSM process work.
10
Voice over IP
Corporate ShoreTel VoIP: administration plus install and deployment across remote offices, including domestic and European sites.
11
Network administration
WAN monitoring, Active Directory, patch management, disaster recovery, and network conversions for acquired firms and bank branches.
12
End-user support
Service manager, tech support, service desk, and desktop support — still designing as if the person on the other end of the request has a job to finish.
Experience
From the service bench to the enterprise platform.
Full-time roles from 2002 to today, as listed on LinkedIn.
Mar 2024 – Present2 yrs 6 mos
Solutions Architect
Ark Technology Consultants · Full-time · Spotsylvania, Virginia
- EasyVista and HaloITSM — design, configuration, and delivery for client service-management work.
- Custom application development using AI development tools.
- Workflows and integrations between applications so process does not stop at the platform edge.
Mar 2023 – Mar 20241 yr 1 mo
Service Management Developer
Regal Rexnord · Full-time · Virginia · Remote
- Administer, design, and program business applications on ServiceNow.
- Manufacturing quality ticketing, IT incident and request handling, and change-management tracking.
Nov 2008 – Mar 202314 yrs 5 mos
Altra Industrial Motion
Service Management Developer
Full-time · through the Regal Rexnord acquisition
- Administer, design, and program business IT applications on the enterprise service-management platform then in use.
- Custom ESM for a Quality Management System with ISO 9001 compatibility.
- Customer and vendor master tracking, engineering ticket tracking, and custom request workflows for other business units.
Programmer / Analyst
Feb 2017 – Jan 2019 · 2 yrs · Erie–Meadville Area
- Administer, design, and program service-management applications, including manufacturing quality ticketing and change-management tracking.
- Platform administration, application design, and updates across rich-client and browser-client tools.
- Import data from remote SQL sources, including lookup tables, and support other IT platforms.
Service Desk Analyst
Nov 2008 – Feb 2017 · 8 yrs 4 mos
- Service-management platform support lead — designing and extending applications inside the tool.
- Desktop support for in-house and remote systems.
- Manage the corporate ShoreTel VoIP system and install and deploy it across remote offices, traveling to domestic and European sites.
- Assist with SAP ERP software go-lives at those sites.
Jan 2019 – Oct 201910 mos
Professional Services Senior Consultant
Cherwell Software · Full-time
- Customer health checks, process configuration, and design.
- Member of the team that built the vendor’s internal customer-facing instance.
- User groups — insight and ideas for customer ITSM challenges.
Jan 2007 – Apr 20081 yr 4 mos
Network Administrator
Brown Advisory Investment
- Desktop support in a professional environment; create and manage Active Directory user profiles.
- Monitor and maintain McAfee ePO, MoreStor online backup, and BlackBerry Enterprise Server.
- Help plan and implement disaster recovery for the firm server farm.
- Stand up Prism patch management for remote PC administration, and convert the network for a newly acquired firm.
Mar 2005 – Jan 20071 yr 11 mos
Network Support Specialist
Mercantile Safe Deposit and Trust Bank
- Monitor vital WAN connections and troubleshoot network connectivity.
- Remote ATM maintenance and hardware troubleshooting.
- Technical support for more than 3,500 branch employees on PC, application, and network issues.
- Travel to newly acquired branches to assist with network conversions.
May 2004 – Mar 200511 mos
Technical Support Representative
GTCO CalComp
- First-response technical support for company technologies, including hardware and software installation.
- Phone troubleshooting with end users; issue return authorizations and replacement parts.
Feb 2002 – Apr 20042 yrs 3 mos
Service Manager
Micro Support Center
- On-site and in-store service for local businesses and walk-in customers.
- Install and integrate basic internal networks; build custom systems to customer needs.
- Repair and troubleshoot computers, printers, and networks; warranty hardware repairs; telephone support for customers and businesses.
Selected work
Applications the shop floor can run.
Platforms change. The work is still process, workflow, and the connections between systems.
EasyVista · HaloITSM
The platform that fits the process
At Ark he works in EasyVista and HaloITSM. The product is the vehicle. The job is still the same: model the process, give operators a place to run it, and keep sponsors close with something they can see working.
See current role →
Integrations · Workflows
Applications that talk to each other
Tickets, master data, and handoffs should not die at a single product’s wall. Joshua builds workflows and integrations between applications — SQL sources, service platforms, and the tools the business already runs — so history stays searchable and work keeps moving.
See how he works →
Custom apps · AI tools
Custom applications, faster
Custom business applications built with AI development tools, on top of the same ESM discipline used for ISO 9001 quality, customer and vendor master tracking, and engineering tickets. Rapid prototypes. Real process. Integrations included, not bolted on later.
Start a conversation →Recommendation
“Josh is a very capable and creative individual with the ability to see opportunities, influence business process change, and look for openings to automate repetitive work. His application of ITSM approaches and tools have impacted engineering, quality management and master data governance across the company. He’s a real pro… delivering rapid prototypes to keep the project sponsors engaged.”
Credentials
Education, certifications, and service.
Pittsburgh Technical Institute
2000–2002. Now Pittsburgh Technical College. Graduated with High Honors, January 2002.
ITIL Foundations
PeopleCert. Issued February 2018.
Oki Data repair
LED/laser printer and dot-matrix repair certifications. Issued July 2002.
Habitat for Humanity
Builder. Baltimore, Maryland. July–August 2006.
Contact
If the process is messy, that is usually the right place to start.
Reach Joshua on LinkedIn. Use the form to collect your note, then continue the conversation there — or send the same details through your preferred channel.